Co-Managed IT Support Services in the UAE & USA
Co-managed IT gives your internal IT team a senior Microsoft cloud, identity and security bench without replacing anyone. Your team keeps day-to-day support and local hands; Skytech Enterprise takes the complex Microsoft 365, Azure, Intune and security work, under a clear split of responsibilities.
Co-managed IT support at a glance
Who this is for
IT managers and CIOs with an internal team of 1 to 20 people who need deeper Microsoft cloud and security skills, or more capacity.
When you need this
Your team is overloaded, lacks cloud or security depth, a key engineer has left, or projects keep slipping behind day-to-day support.
Delivery model
Monthly managed service with an agreed responsibility matrix, ticket access for your team, and a named technical lead.
What is co-managed IT?
Co-managed IT is a partnership in which an internal IT department and a managed service provider share responsibility for IT operations. Unlike fully outsourced IT, your staff stay in control: you decide what to keep in-house and what to hand to the provider, and you work from shared tools, documentation and processes.
Read more: What is co-managed IT? How it works and when it makes sense.
What our co-managed IT service includes
- Microsoft 365 administration – Exchange Online, SharePoint, Teams and OneDrive, see Microsoft 365 tenant management.
- Identity and access – Entra ID, Conditional Access and MFA support.
- Device management – Intune endpoint management and compliance policies.
- Patching and vulnerabilities – patch and vulnerability management for Windows, macOS and third-party apps.
- Azure operations – Azure managed support, monitoring and backup.
- Security operations – optional 24/7 managed detection and response.
- Escalation support – Tier 2 and Tier 3 escalations for issues your team cannot close.
- Projects and roadmap – migrations, upgrades and vCIO planning.
How co-managed IT works
- Discovery – review your environment, team skills and current pain points.
- Responsibility matrix – agree who owns each area: your team, Skytech, or shared.
- Onboarding – access, documentation, ticketing and escalation paths.
- Operate – shared ticket queue, change management and regular check-ins.
- Review – monthly service reviews and quarterly roadmap updates.
Benefits of co-managed IT
- Senior Microsoft and security skills without hiring.
- Internal staff freed for business-facing work and projects.
- Coverage for holidays, absences and peaks.
- Documented processes and less reliance on one person.
- Predictable monthly cost.
Why choose Skytech Enterprise
- Microsoft-focused engineers in Dubai with coverage for US time zones.
- A security-first approach from a cybersecurity company.
- We support your team rather than replace it.
- One partner for operations, cybersecurity and Microsoft 365 and Azure projects.
Related managed services
Co-managed IT FAQs
Common questions from IT leaders considering co-managed IT.
What is the difference between co-managed and fully managed IT?
With fully managed IT the provider runs everything. With co-managed IT your internal team keeps control and chooses which responsibilities to share with the provider.
Will co-managed IT replace our IT staff?
No. Co-managed IT is designed to support and extend your team, not replace it. Most clients use it to add skills and capacity.
Do you provide onsite support?
Our service is delivered mainly remotely. Your team or local provider typically keeps onsite and first-line support, while we handle cloud, identity and security work. Onsite visits in the UAE can be arranged.
Which tools do you use?
We work in your Microsoft 365, Azure and Intune environment and agree ticketing and documentation tools with your team during onboarding.
How is co-managed IT priced?
Pricing is a monthly fee based on users, devices and the responsibilities in scope. Contact us for a scoped proposal.
Add senior Microsoft skills to your IT team
Talk to Skytech Enterprise about a co-managed IT model that fits your team.