Incident Response Services: Readiness, Retainer & Response
Skytech Enterprise helps organizations in the UAE and USA prepare for, respond to and recover from cyber incidents. We build incident response plans and playbooks, run tabletop exercises, and provide hands-on response and digital forensics when an incident happens.
Incident response services at a glance
Who this is for
CISOs, IT Directors, General Counsel and executives accountable for how the business responds to a breach.
When you need this
Cyber insurance renewal, a board request, a new regulatory obligation, or an active incident such as ransomware or business email compromise.
Delivery model
Readiness projects, an incident response retainer with agreed response times, and on-demand response and forensics.
What is incident response?
Incident response (IR) is the structured process an organization follows to detect, contain, eradicate and recover from a cybersecurity incident, then learn from it. NIST SP 800-61 Rev. 3 aligns incident response with the NIST Cybersecurity Framework 2.0, covering preparation, detection, response and recovery.
Organizations that prepare in advance contain incidents faster, make better decisions under pressure and meet notification obligations with confidence.
What our incident response services include
Incident response readiness
- Incident response plan – roles, escalation paths, decision rights and communication templates.
- Playbooks – step-by-step procedures for ransomware, business email compromise, account takeover and data leaks.
- Tabletop exercises – scenario-based exercises for executives and technical teams.
- Logging and tooling review – confirm you have the telemetry needed to investigate, using tools such as Defender XDR and Microsoft Sentinel.
Incident response retainer and response
- Retainer – pre-agreed terms and response times so help starts immediately.
- Containment and eradication – isolate affected systems and accounts, remove attacker access and close the entry point.
- Digital forensics – evidence collection and analysis to establish what happened and what data was affected.
- Recovery – restore systems safely, supported by our ransomware recovery and disaster recovery services.
- Post-incident review – root cause, lessons learned and a remediation plan.
How we respond to an incident
- Triage – understand scope, severity and immediate risk.
- Contain – stop the spread and protect critical systems.
- Investigate – collect evidence and identify the root cause.
- Eradicate and recover – remove the threat and restore operations.
- Report and improve – document findings for leadership, insurers and regulators, and harden controls.
Under attack now? Call +971 50 743 7958.
Further reading: Incident response plan template: the 6 phases every business needs and Ransomware recovery plan.
Benefits of preparing in advance
- Faster containment and lower business impact.
- Clear decisions on legal, regulatory and customer notifications.
- Stronger position with cyber insurers and auditors.
- Evidence preserved for investigation and claims.
Why choose Skytech Enterprise
- Readiness and response from the same team, so plans reflect real incidents.
- Deep expertise in Microsoft 365, Entra ID and Azure, where many incidents start.
- Coverage for UAE and US organizations.
- Option to add 24/7 managed detection and response to catch incidents earlier.
Related cybersecurity services
- All cybersecurity services
- Managed Detection & Response (MDR)
- Enterprise Email Security – prevent business email compromise.
- Ransomware Recovery Readiness
- Virtual CISO (vCISO)
Incident response FAQs
What UAE and US organizations ask most about incident response.
What should we do first if we suspect a cyber attack?
Do not power off affected systems, as this can destroy evidence. Disconnect them from the network if possible, preserve logs, and contact your incident response provider immediately.
What is an incident response retainer?
A retainer is an agreement made before an incident that sets terms, contacts and response times, so investigation and containment can start without contract delays.
What is a tabletop exercise?
A facilitated discussion where executives and technical teams walk through a realistic incident scenario to test the plan, decision-making and communications.
Do you provide digital forensics?
Yes. We collect and analyse evidence from endpoints, cloud services and logs to determine the root cause, the attacker activity and the data affected.
How often should we test our incident response plan?
At least once a year, and after major changes such as a merger, new systems or a significant incident.
Can you help with ransomware?
Yes. We help contain ransomware, investigate the entry point, and restore systems from clean backups, and we help you prepare beforehand through ransomware recovery readiness.
Be ready before an incident happens
Talk to Skytech Enterprise about incident response readiness, a retainer or immediate help with an active incident.